■How to use the service

Membership

To use the service, you must sign up for a free membership. Follow the instructions in the registration screen to enter your information.
When you have finished signing up, you will be issued a "User Number".
Click here for details

How to print at a convenience store

01
Upload your file
Log in to the service, and upload the file you want to print.
The file upload method depends on the file type.

Document Print prints Office documents and PDF documents on B5/A4/B4/A3-size copy paper or A4-size photo paper.
Use Document Print to print Office documents.

Image Print prints photo images on L/2L-size photo paper or B5/A4/B4/A3-size copy paper or A4-size photo paper.
You can also use Index Print to print a row of multiple photo images, and you can print a calendar or a poster.
Use Image Print to print photo images.

Document Print
How to upload documents for Document Print
Image Print
img_en/btn_howto_regist_photo_a.jpg
02
Print at a convenience store
Enter your user number at the touch panel of a SHARP Multi-Function Copier installed at the convenience store, select the uploaded file, and print.
The printing method varies by store.
Seicomart
Seicomart
How to print documents using Document Print
Image Print cannot be used.
FamilyMart
FamilyMart
How to print documents using Document Print
How to print images using Image Print
Lawson
Lawson
How to print documents using Document Print
How to print images using Image Print

■Print charge

■Specifications/restrictions

Supported browsers Windows®: Internet Explorer® (11 or later is recommended), Microsoft® Edge (latest version), Firefox (latest version), Chrome (latest version)
OS X / macOS: Safari(latest version)
Capacity of My Box 60MB
Maximum size per file ■Document Print
10MB

■Image Print
10MB
File format ■ Document Print
Microsoft® Word 2010/2013/2016 Japanese (extension docx)
Microsoft® Excel® 2010/2013/2016 Japanese (extension xlsx)
Microsoft® PowerPoint® 2010/2013/2016 Japanese (extension pptx)
PDF Ver.1.3/1.4/1.5/1.6/1.7 (extension pdf)

■ Image Print
・JPEG (extension jpg, jpeg)
・PNG (extension png)
Supported image sizes
  Number of pixels printable Recommended number of pixels
L-size/2L-size Photo Print 320 x 240 pixels or higher * 640 x 480 pixels or higher
ID Photo Print
Multiple Print
Calendar Print
Enlargement Print 640 x 480 pixels or higher 1152 x 872 pixels or higher
Poster Print 1152 x 872 pixels or higher 1600 x 1200 pixels or higher
Index Print 320 x 240 pixels or higher * 320 x 240 pixels or higher
L-size/2L-size Photo Print
ID Photo Print
Multiple Print
Calendar Print
Number of pixels printable:320 x 240 pixels or higher *
Recommended number of pixels:640 x 480 pixels or higher
Enlargement Print
Number of pixels printable:640 x 480 pixels or higher
Recommended number of pixels:1152 x 872 pixels or higher
Poster Print
Number of pixels printable:1152 x 872 pixels or higher
Recommended number of pixels:1600 x 1200 pixels or higher
Index Print
Number of pixels printable:320 x 240 pixels or higher *
Recommended number of pixels:320 x 240 pixels or higher
*Small image is registered with the long side enlarged up to 320 pixels. Therefore, it may not be clearly printed.
Maximum number of files ■Document Print
Up to 100 files

■Image Print
Up to 24 files
Maximum number of pages which can be printed A3 size: Up to 30 pages per file
B5/A4/B4 size: Up to 50 pages per file
Supported fonts Windows Server® 2008 R2 fonts, Office Standard 2016 fonts
File storage period 8 days including the day the file was uploaded (You can change it any of 1-30 days.)
Paper sizes ■ Document Print
・B5/A4/B4/A3 copy paper
・A4 photo paper

■ Image Print
・L/2L photo paper
・B5/A4/B4/A3 copy paper
・A4 photo paper
Print sides ■ Document Print
・1-sided, 2-sided, Pamphlet

■ Image Print
・1-sided

■File name and registered name cautions
  • The following characters cannot be used in file names and registered name.
    \ / : ? * " < > | & %
■Word file cautions
  • Using "2 pages per sheet" and other similar functions may result in an incorrect print image.
  • Files with a macro function enabled cannot be uploaded, or if uploaded, may not print correctly.
  • If a history of revisions or comments are set for a file, the history/comments will not be printed.
■Excel file cautions
  • All sheets with data entered are printed.
  • If a file path (save location) is inserted in a header or footer, the path will change to the path name (save location) that is processed by the server.
  • If the date and time are inserted in a header or footer, the date and time will change to the date and time of processing by the server.
  • If a resolution other than 300 dpi is set, page breaks may change.
  • Files with a macro function enabled cannot be uploaded, or if uploaded, may not print correctly.
  • Graph legends may not be displayed properly depending on graph.
■PowerPoint file cautions
  • If an automatically updated date and time are inserted in a header or footer, the date and time will change to the date and time of processing by the server.
  • A file with slide show setting cannot be uploaded.
  • Files with a macro function enabled cannot be uploaded, or if uploaded, may not print correctly.
■PDF file cautions
  • PDF files with 3D comments, sound movie comments, watermark comments, screen comments, layer view, OpenType embedded fonts, embedded thumbnails, JavaScript, or PKI security are not supported. PDF files with attached file-only encryption are not supported. These files cannot be uploaded, or if uploaded, may not print correctly.
  • Adobe Extension (Flash / AES 256 bit / Portfolio) is not supported.
    These files cannot be uploaded, or if uploaded, may not print correctly.
  • Printing is not possible on a margin of about 5 mm at the left/right and top/bottom edges of the paper.
    If printing at [Actual size] is selected when a file is uploaded and the document content extends to the edges of the paper, the edges of the document may be cut off when printed.
■JPEG file cautions
  • JPEG files in RGB format are supported.
  • JPEG files in grayscale format are not supported.
■Other cautions
  • Even if a file is within the size limit when uploaded, the file may not be printable if the size limit is exceeded after the file is converted to the print format. In this case, a failed to extract message will appear in My Box. You will also be notified by e-mail.
    When this happens, the file cannot be printed. Delete the file from My Box, make the file smaller by reducing the number of pages or otherwise, and then re-upload the file.
  • Even when a file is within the file size limit, it may not upload correctly if your browser session times out due to a problem in your environment.
  • The file storage period is 8 days, including the day on which the file is uploaded. You can change it any of 1-30 days. Files will be automatically deleted after storage period, so be sure to print before this. The time at which a file is deleted is generally the same time as the time at which the file was uploaded. There may be slight variations in the time of deletion. If a file is deleted before being printed, please re-upload the file.
  • When an object (graphic, image, graph, etc.) with an effect such as transparency applied is inserted in an Office file, the color and gradation in the printed result may differ from those of preview image. In addition objects drawn by ink function may not be displayed.
  • Documents created in Microsoft Office for Mac are not supported.
  • Documents with a password cannot be uploaded. Delete the password before saving.
  • When the document size of an uploaded file is other than B5/A4/B4/A3, the print result may differ significantly from the preview.
  • When the document size of an uploaded file is other than B5/A4/B4/A3, the printed image may be cut off or excessive margins may appear.
  • If margins smaller than 4.2 mm are set in the application in which the file was created, the printed image may be cut off.
  • If an unsupported font is used, the file may not print correctly.
  • Microsoft, Excel, PowerPoint, Internet Explorer, Windows, and Windows Server are trademarks or registered trademarks of Microsoft Corporation in the U.S.A. and other countries.
    Adobe is a trademark of Adobe Systems Incorporated.
    OS X, macOS and Safari are trademarks of Apple Inc. in the U.S.A. and other countries.
    Firefox® is a trademark of Mozilla Foundation in the U.S.A. and other countries.
    The Google Chrome™ browser is a trademark or registered trademark of Google LLC
    Other company names and brand names are trademarks or registered trademarks of their respective owners.